INTRODUCTION

This Terms and Conditions Agreement (this “Agreement”) sets out how we will provide our Products to you. Please read them carefully.

Reference to Products means our full offering of products and services as advertised for purchase on ExpertSpace.io

Our Privacy Statement Privacy is set out in a separate page and confirms how we handle, maintain and use your data. Our Privacy Policy, Cookies Policy, Terms & Conditions of Use and GDPR Compliance and Data Statement provide additional context on our data handling practices and your rights (the “Policies” can all be found on our website. Before you subscribe to our Products you should read all of our Policies as we refer to them within this Agreement and collectively as our “Terms”.

At the point of purchase, you may be asked to click to “Accept Terms” or to confirm, “I accept”. In continuing to make a purchase from our site, you are accepting the Terms in full without variation.

The Terms may change from time and the terms in force will be displayed on this page. If you do not wish to accept the updated Terms, then you must stop using our Products, by continuing to use our services you indicate your agreement to the updated terms.

ABOUT US AND HOW TO CONTACT US

ExpertSpace.io is a trading name of SARL One Acorn International, SIREN 8996674060 based in France. Our principal office at 49 Avenue du Treuil, Burie, Charente-Maritime, 17770, France. Throughout these terms any reference to ‘Expertspace®’, “ExpertSpace.io, ‘we’, ‘our’, ‘us’ is to the company, SARL One Acorn International. You can contact us directly at our office address or via email to: [email protected]

PRODUCT INFORMATION

ExpertSpace.io is a marketing platform designed to support you to manage your business. Products include all digital marketing tools, services, software, and any additional features provided through our platform. With various features and options, you should review our product descriptions prior to purchase to ensure that what you are about to purchase meets your needs. The availability and specifics of our offering may vary over time and our website will always show the most up-to-date product information. If you have any questions please reach out to our support team prior to purchase.

FEES & PAYMENTS

When purchasing a Product you agree to pay us for use of the product in accordance with the pricing and payment terms detailed for that Product. Payments will be taken as stipulated in the description for any given Product e.g. a one-time, one-off payment, or a monthly subscription payment.

Where you are subscribed to a monthly or annual subscription your subscription shall renew at the same time each billing cycle (whether monthly or annually). You will be billed in advance of the cycle. It is your responsibility to ensure that your payment card information is kept up-to-date so that payment can be taken.

Should your payment fail, you will receive an automated email notification. Our payment processors will continue to try and take the payment for 14 days following the date on which your original payment fell due. We reserve the right to suspend access and use of your account should a payment not be obtained from your card 14 days after the date the payment was due to be made. In instances where your account has been suspended or an account falls overdue, any scheduled email marketing may be paused until all sums are paid. ExpertSpace.io takes no responsibility for any consequences of your account suspension where your payment information has not been properly maintained.

In order to regain access to your account you will be required to settle any outstanding balance associated with the payment on your account. If payment is not made promptly, your payment for the next billing cycle will accrue and will need to be settled in order to regain access.

Your subscription to our Products will renew automatically at the beginning of each billing cycle unless you have cancelled your subscription.

If you sign up for a free trial or discounted period, and you do not cancel your subscription prior to the end of the free trial period, then you will be charged for a full price subscription on the day the trial ends.

We reserve the right to change the price for your subscription. Prior to changing the price we shall notify you by email. If you do not wish to accept the price change you must cancel your subscription prior to the price change taking effect. If you do not cancel your subscription then you will be taken to have accepted the price change.

ExpertSpace.io utilises third party payment processors (Stripe) to process your payment. We never store your payment information. Your payment information is kept and stored securely through our payment processes. All data is held securely in accordance with our privacy policy.

REFUND RIGHTS & CANCELLATION

We want and expect you to be completely happy with your purchase. If for any reason you have any concerns or cause for complaint, please contact us immediately via email [email protected] so that we can provide additional support and guidance.

We understand that you will want to take a look at the platform and ensure that it will be a good fit for your business. Should you change your mind within the first 14 days following your purchase you can cancel your subscription and get a full refund, as long as you haven’t begun to receive customised support. We are committed and invested in the success of your business when you are using our platform, from the moment you obtain bespoke support and start customising and building out the Product with our support, you will no longer be eligible for a refund if you change your mind.

Should you wish to cancel your subscription after the first 14 days, you may do so at any time. Please email us [email protected] to request cancellation and we will support you to cancel your subscription from the next billing cycle. Following the first 14 days, should you change your mind and wish to end your subscription, all payments are non-refundable, including any unused portion of your subscription.

If you do decide to cancel your subscription at any point, you will still have access to your Product until the end of the current billing cycle, following which your access to your Product will be revoked. You must ensure that you have copies of any content, including text and images which have been formatted into sales pages or funnels, as once your access has been cancelled you will not be able to gain access to view the Product.

YOUR CONTENT & USER CONTENT

You retain ownership of all content which you add to ExpertSpace.io. “Content” means: images, videos, text copy, audio files, data, information, layouts and design. ExpertSpace.io does not claim any ownership rights over your Content. At all times you are responsible for checking and maintaining your content, pages, links and functionality.

Whilst we do not claim any rights over your Content, we require that you have all of the necessary rights and permissions to use the Content within the site. Including where necessary adequate licensing agreements.

We take brand protection seriously. Should we be contacted by a third party with a takedown notice we may suspend your account or parts of it, whilst the circumstances are investigated. At all times we will act in accordance with the direction of relevant government authorities in respect of any allegations connected to your content.

ExpertSpace.io is a technical platform not an educational course or forum. We do not provide coaching, nor do we review, approve or pre-screen content for any reason. We are not responsible to you or any regulatory body for any element of your offering under no circumstances will we approve or check your Content. We do not accept or assume any responsibility to you to monitor your content for inappropriate or unlawful content and we assume no responsibility for any Content which you share.

Notwithstanding the lack of obligation on us to monitor your Content, should we be alerted to any misuse or inappropriate Content being shared by you, we may act to remove or delete any Content at any time.

We are not responsible for any commercial agreements between you and your customers. We do not monitor your service deliverability and have no responsibility to you in this regard.

PRIVACY & SECURITY

When using our platform you agree to do so in accordance with applicable data protection legislation. You are responsible for ensuring that your client’s data is protected in accordance with data protection, security and privacy legislation which may apply differently to different users depending on where they reside. This includes the requirement to ensure that you have valid consent on behalf of your clients for any data storage including the use of cookies or similar technologies. Where required, you must ensure that you have a privacy policy and cookies policy which is compliant with the necessary laws and regulations.

We confirm that we have the necessary systems, policies and procedures in order to protect your Content and unauthorised access or use.

INTELLECTUAL PROPERTY

At all times when using the platform, you are doing so under licence. When you subscribe you are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Product you purchase in accordance with these terms. We retain ownership in the platform, including the content within it (excluding your own Content).

Your licence to use the platform does not confer any ownership rights to our intellectual property, registered or unregistered, including our trademarks and brand elements.

You are not permitted to alter, modify or change the software or components of the Products to which you are granted access.

DISCLAIMERS & LIMITATIONS OF LIABILITY

We reserve the right to provide our products and services to any customers of our choice. Such customers may represent a competitor in your chosen field or industry and we offer no exclusivity as to access or any liability to you in connection with the use of our platform by your competitors.

We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

In using our services you will be required to create an account and login details. The email address you select for your login should be kept up-to-date and accurate along with all other information you provide to us. You are responsible for the safety of this information and should keep your password private. You are not permitted to share your login information with third parties to utilise the products or services you have purchased from us. We reserve the right to suspend or terminate your use of our services and to take legal action should any of our terms be breached.

In the marketing of certain products or services we may share testimonials or work with affiliates. The results that we share from others are always freely provided and never pre-prepared by us, however, in certain situations commission payment may be made by us to our affiliates in exchange for them promoting our offers.

To the extent permitted by law, the total liability we may owe to you in connection with or arising out of your use of our Products and these terms shall not exceed the total amount you have paid to use any of our Products.

Where you are accessing our platform in your capacity as a consumer, you may have additional rights. Nothing within these terms diminishes your consumer rights.

Notwithstanding any of these terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

MANAGEMENT & MAINTENANCE, CHANGES & UPDATES

We are committed to delivering the highest level of service and therefore our Products are subject to change. We make no guarantees as to the availability of any functionality within a Product. Where we plan to remove access to part of a product or service we will, where possible, provide advance notice. However, we retain the right to alter and amend our Products at any time as required.

JURISDICTION AND DISPUTE RESOLUTION

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of the platform.

In the event of a dispute, both parties agree to attempt to resolve the issue through negotiation and, if unsuccessful, through mediation or arbitration before resorting to litigation.

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